Privacy Policy

Who we are

Deep Space Marketing is an independent social media marketing business based in Alnwick, Northumberland, working with organisations in the UK and internationally.

For the purposes of UK data protection law, Deep Space Marketing is the data controller for personal information collected through this website and through direct business enquiries.

Our website address is www.deepspacemarketing.com .

Personal information we collect

Information you provide to us

When you complete our contact form, email us, call us or otherwise make an enquiry, we may collect information including:

• Your name.
• Your email address.
• Your organisation or company name.
• Your website address, where supplied.
• Your telephone number, where supplied.
• The type of service you are interested in.
• The contents of your message and subsequent correspondence.

Technical information

When you use this website, limited technical information may be processed automatically by the website, hosting infrastructure and security services. This can include your IP address, browser type, device information, referring page and information about how the site is used.

Cookie and analytics information

Where you have given the appropriate consent, cookies and similar technologies may be used to understand how visitors interact with the website. More information is available in our Cookie Policy.

How we use your information

We may use personal information to:

• Respond to questions and business enquiries.
• Discuss or prepare services you have asked us about.
• Provide and administer services for clients.
• Maintain business correspondence and records.
• Operate, maintain and secure this website.
• Understand and improve website performance.
• Prevent misuse, spam or fraudulent activity.
• Comply with legal, tax and regulatory obligations.

We do not sell personal information to advertisers or other third parties.

Our legal bases for processing

Under UK data protection law, we must have a lawful basis for processing personal information. Depending on the circumstances, we rely on one or more of the following:

• Legitimate interests — responding to business enquiries, maintaining client relationships and operating a secure website.
• Contract — where processing is necessary to take steps at your request before entering into a contract or to provide agreed services.
• Consent — where you have actively agreed to optional cookies or another specific use of your information.
• Legal obligation — where information must be retained or processed to comply with applicable law.

Where processing relies on consent, you can withdraw that consent at any time.

Contact forms and email

Information submitted through the website contact form is used to respond to your enquiry and, where appropriate, discuss services with you.

Website enquiries are delivered to Deep Space Marketing through our business email system. We use Google Workspace for business email and related communications.

Cookies and website analytics

This website may use cookies and similar technologies that are necessary for the website to operate correctly. Optional cookies may also be used for analytics or other non-essential functions where consent has been given.

Our cookie consent controls allow visitors to accept, reject or manage optional cookies where applicable.

For more information about the cookies used on this website and how to change your preferences, please see our Cookie Policy.

Who we may share information with

We only share personal information where it is reasonably necessary to operate the business, provide services or comply with the law.

This can include trusted service providers involved in:

• Website hosting and technical infrastructure.
• Business email and productivity services, including Google Workspace.
• Website security, spam prevention and maintenance.
• Analytics and cookie management, where enabled.
• Professional, accounting or legal services where required.

Service providers are only given access to information required for the relevant service and are expected to protect it appropriately.

We may also disclose information where required by law, a court, regulator or other competent authority.

International data transfers

Some of the technology and business services used by Deep Space Marketing are operated by international organisations and may involve personal information being processed outside the United Kingdom.

Where this happens, we expect relevant providers to use appropriate safeguards for international data transfers in accordance with applicable UK data protection law.

How long we keep information

We keep personal information only for as long as it is reasonably required for the purpose for which it was collected and to meet any legal, accounting or contractual obligations.

Enquiries that do not become client relationships are reviewed and deleted when they are no longer needed. Business correspondence and records connected with client services may be retained for up to six years where this is appropriate for contractual, accounting or legal reasons.

Some technical logs may be retained for shorter periods for website security and troubleshooting.

How we protect your information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

These measures include the use of access controls, authenticated business email, website security measures, HTTPS encryption and reputable service providers.

No internet-based system can be guaranteed to be completely secure, but we take proportionate steps to reduce risk and protect the information entrusted to us.

Your data protection rights

Depending on the circumstances, UK data protection law gives you rights concerning your personal information, including the right to:

• Ask for access to personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask for personal information to be erased in certain circumstances.
• Ask us to restrict processing in certain circumstances.
• Object to certain uses of your personal information.
• Receive certain information in a portable format where applicable.
• Withdraw consent where processing is based on consent.

These rights are not absolute and may be subject to exemptions under applicable law.

To exercise a right, please contact Deep Space Marketing using the details on this page. We may need to confirm your identity before fulfilling a request.

Third-party websites and embedded content

This website may contain links to external websites or content provided by third parties. Those organisations have their own privacy practices, and Deep Space Marketing is not responsible for how an external website processes personal information.

We recommend reviewing the privacy information provided by any third-party website you choose to visit.

Changes to this policy

We may update this Privacy Policy when our website, services, technology or legal requirements change. The latest version will always be published on this page, together with the date it was last updated.